Community Engagement Specialist

Ottawa, ON, Canada
Full Time
Entry Level
Are you ready to make a real impact on the world? Join our mission-driven team to drive growth at the intersection of artificial intelligence and sustainable energy.

At BluWave-ai, we’re harnessing AI-driven solutions to accelerate the adoption of clean energy, build smarter grids, and power the electrification of transportation. If you're excited about unlocking new opportunities, building a robust pipeline, and connecting clients with technology that creates a greener, more efficient future, this is the place for you!
Here, entrepreneurial mindsets thrive, fast-paced career growth is nurtured, and your daily hustle directly contributes to a sustainable planet. If you're eager to accelerate the commercial adoption of the next generation of renewable energy, we want you on our team.

If you’re ready to be part of something bigger, join us and help power a cleaner tomorrow!

What You’ll Do
Customer Support:
  • Respond to customer inquiries, feedback, and concerns through various channels (email, live chat, social media).
  • Provide friendly and clear guidance to customers on how to use our products and address basic questions or issues.
  • Escalate more complex or technical issues to the engineering team for resolution, ensuring customers are kept informed throughout the process.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
Social Media & Community Management:
  • Create and manage engaging content on social media platforms like Instagram, Facebook, TikTok, and Reddit to promote the brand and foster community interaction.
  • Respond to comments, questions, and feedback from customers and followers on social media, creating a positive and welcoming environment.
  • Monitor social media conversations and customer sentiment, sharing insights with the team to help improve products and services.
  • Collaborate with the marketing team to develop campaigns and content that resonate with our community.
  • Help build and nurture relationships with customers, making them feel valued and heard.
What You Bring
Must Have
  • Customer Service Experience: At least 1 year of experience in a customer support, service, or community management role.
  • Communication Skills: Strong written and verbal communication skills, with an ability to explain product features and solutions in a clear and approachable way.
  • Social Media Know-How: Comfortable using social media platforms like Instagram, Facebook, TikTok, and Reddit. Experience managing or engaging with online communities is a plus.
  • Problem-Solving Skills: Able to assist customers with basic questions or issues and recognize when to escalate problems to other teams.
  • Empathy & Patience: A motivated customer-first mindset with the ability to handle a variety of customer inquiries in a positive, helpful manner.
Nice-to-Have
  • Experience using social media management tools (e.g., Hootsuite, Buffer, etc.) or customer support platforms (e.g., Zendesk, Freshdesk).
  • Interest in technology or digital products, but deep technical knowledge is not required.
  • Experience creating content or interacting with online communities.
Expected Salary Range: $50,000-$65,000
Why Join Us?
At BluWave-ai, we believe in taking care of our team just as much as we care about the planet. Here’s what you can look forward to:
  • Work Your Way – Enjoy the flexibility of a hybrid work model, balancing remote and in-office collaboration.
  • Prioritize Your Well-Being – Take unlimited sick days because your health always comes first.
  • Recharge & Refresh – Start with two weeks of paid time off, increasing to three weeks after your second year.
  • Tailored Benefits – Choose from flexible employee benefit packages designed to fit your lifestyle.
  • Grow with Us – Share in our success with employee stock options.
  • Work Comfortably – Our relaxed dress code lets you be yourself.
  • Stay Active & Healthy – Take advantage of corporate gym rates and wellness reimbursements to support your fitness goals.
  • Invest in Your Future – After five years with us, take a well-earned sabbatical to recharge, explore, or pursue personal growth.
Diversity makes us stronger. BluWave-ai provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, national origin, disability, or any other characteristic protected by applicable laws, regulations, or ordinances. BluWave-ai’s core purpose is to facilitate the transition to a sustainable future with our technology. We live by that ethos and all corporate decision making considers the environmental impact.
Authorization to work in Canada is required for this position. We encourage all levels of experience to apply.
 
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